Effective Date: 29 November 2025
Website: https://luxcornercigars.co.uk
Business: Lux Corner Cigars
Contact Email: mircea.arthur@yahoo.com

1. Overview

At Lux Corner Cigars, customer satisfaction is important to us.
However, due to strict UK hygiene and safety regulations, some products are not eligible for return or refund.

This Refund Policy explains which products can be returned, how refunds work, and what steps you should follow.

2. Non-Returnable Products (Tobacco Items)

Due to UK health and safety laws, all tobacco products are non-returnable, including:
• Cigars
• Cigarillos
• Tobacco-related consumables
• Humidified or unsealed products

We cannot accept returns if:
• a product has been opened
• packaging has been tampered with
• the item has been used or stored improperly

This rule applies even if the product was purchased by mistake.

3. Returnable Products (Accessories Only)

The following items may be eligible for return:
• Cigar cutters
• Lighters
• Ashtrays
• Humidifiers
• Cases & pouches
• Other non-tobacco accessories

To qualify for a return:
• The item must be unused
• In its original packaging
• In resellable condition
• Returned within 14 days of delivery

4. Damaged or Defective Items

If a product arrives damaged or defective, please contact us within 48 hours of delivery with:
• Order number
• Photos of the damage/defect
• A description of the issue

We will assess the situation and offer:
• A replacement (if available), or
• A refund

Damaged tobacco products may be refunded or replaced only if the damage occurred during shipping.

5. How to Request a Return

To start a return request, email us at:

📩 mircea.arthur@yahoo.com

Include:
• Full name
• Order number
• The item you want to return
• The reason for the return

We will reply with instructions on how to send the item back.

6. Return Shipping Costs
   • Customers are responsible for return shipping costs (unless the product is defective or incorrect).
   • We recommend using a tracked delivery service.
   • We are not responsible for items lost in return transit.

7. Refund Processing

Once we receive and inspect the returned item:
• Approved refunds will be issued within 3–5 business days
• Refunds are processed to the original payment method
• Shipping fees are non-refundable

If the item is not in acceptable condition (used, damaged, missing parts), the refund may be refused.

8. Exchanges

We offer exchanges only for accessories, if the product is unused and in original packaging.

Tobacco products cannot be exchanged under any circumstances.

9. Contact Us

If you have questions about this Refund Policy, contact us at:

📩 mircea.arthur@yahoo.com