Effective Date: 29 November 2025
Website: https://luxcornercigars.co.uk
Business: Lux Corner Cigars
Contact Email: mircea.arthur@yahoo.com

1. Delivery Areas

Lux Corner Cigars delivers exclusively within the United Kingdom.

We do not offer international shipping at this time.

2. Processing Times

Orders are processed Monday to Friday (excluding public holidays).
• Orders placed before 12:00 PM are typically processed the same day.
• Orders placed after 12:00 PM are processed on the next business day.

During busy periods, slight delays may occur.

3. Delivery Times

Estimated UK delivery times:
• Standard Delivery: 2–4 business days
• Tracked Delivery: 1–3 business days

Delivery times may vary depending on courier availability, weather, or regional delays outside our control.

4. Delivery Fees

Shipping fees are calculated at checkout based on:
• delivery method chosen
• delivery location within the UK
• weight/size of the order

Customers will see the final shipping cost before completing payment.

5. Order Tracking

If your chosen delivery method includes tracking:
• You will receive a tracking number by email
• You can monitor your parcel through the courier’s tracking page

6. Delivery Restrictions

Due to UK regulations, we cannot ship:
• to customers under the age of 18
• to P.O. Boxes
• to parcel lockers
• to forwarding addresses

You may be asked to provide age verification upon delivery.

7. Failed Delivery Attempts

If the courier is unable to deliver due to:
• incorrect address
• no one available to receive the order
• refusal of delivery

the package may be returned to us.

Customers may be charged a re-delivery fee if the parcel must be shipped again.

Shipping fees are non-refundable for failed delivery attempts.

8. Damaged Shipments

If your order arrives damaged:
• Take clear photos of the damage
• Contact us within 48 hours at mircea.arthur@yahoo.com
• Include your order number and photos

We will assess and provide a replacement or refund if applicable.

9. Lost or Missing Parcels

If a parcel is lost by the courier:
• We will open an investigation with the courier
• Investigations typically take 3–7 business days
• If confirmed lost, we will offer a replacement or refund

10. Contact Us

For questions about shipping, contact us at:

📩 mircea.arthur@yahoo.com